FAQ
Admissions Questions
What is Elevations RTC?
Elevations RTC is one of the leading residential treatment centers offering comprehensive mental health services for adolescents of all genders, ages 13-18. It provides therapy, academic support, and life skills training to help students with emotional, behavioral, and developmental challenges.
Where is Elevations RTC located?
Elevations RTC is located in Syracuse, Utah, just north of Salt Lake City, near the Wasatch Mountains.
What are the living arrangements like?
Students are housed in small all-gender therapeutic communities with 1-2 roommates, focusing on mentorship, accountability, and peer development. Elevations provides bedding, and families receive a clothing list from admissions. Students are encouraged to bring personal comfort items like a blanket or stuffed animal.
How long does it take a student to complete the program?
The program typically takes 8-10 months, though the length of stay varies based on individual needs. Therapists work closely with students and families to meet goals before completion.
General Questions
How often can I communicate or visit my child?
Students communicate with parents twice a week by phone and receive Chromebooks for emails within two weeks of admission. Home visits are therapeutically driven and coordinated with the therapist and family, typically beginning a month into the stay.
What is the student-to-staff ratio?
The staff-to-student ratio at Elevations is 1 to 5.
How active will my child be at Elevations?
Students participate in daily PE and weekend outings, such as hiking, biking, skiing, or community service. Elevations offers a gym, weight room, outdoor courts, a track, and sports fields.
What safety and security measures are in place?
Elevations is licensed and accredited by multiple regulatory bodies, including the Utah Department of Health, Joint Commission, and Cognia. The campus employs a nursing team, psychiatric professionals, and clinicians to ensure safety and care.
Education and Programming
Do you offer Special Education services?
Elevations provides certified teachers, including special education teachers. Accommodations from students’ IEPs, such as extended time for assignments or preferential seating, are met. A Special Education Coordinator works with students' home districts to update IEPs.
What is Elevations’ policy on technology use?
Students receive Chromebooks for academic work and parent communication. Music-only MP3 players are allowed and recommended as a healthy coping and regulation tool. Social media access and cell phones are restricted but can be discussed with therapists during individual therapy.
How does the program incorporate recreation and downtime?
Recreation specialists organize weekend outings, and students participate in sports and community activities. The campus offers diverse spaces for recreation, such as a gym, soccer field, and volleyball court.
Clinical Questions
What are your therapist caseloads?
Therapists carry a caseload of 6 to 8 students.
Can you tell me more about Family Therapy?
Family therapy sessions are held weekly with the child’s primary therapist. Parent support groups and quarterly seminars are also offered. Parent DBT classes are taught by the Clinical Director, Jenn Maddock.
How are medical needs handled at Elevations?
Elevations offers comprehensive medical care with full-time nursing, psychiatric support, and a Pediatric Physician Assistant. The team manages medication and health checks, working with students with complex medical needs, including Type 1 diabetes.
Financial Questions
What is the cost of Elevations RTC?
We invite you to contact our admissions team to explore how Elevations RTC can be part of your family’s journey toward healing and growth. Our team will work with you to find personalized payment options, including private pay, insurance reimbursement, and school district agreements.
Do you accept insurance?
Elevations RTC is out of network with all insurance providers. Billing is submitted monthly, and if out-of-network benefits are approved, payments from insurers are applied to the following month’s tuition.
Family Programming
What family resources are available?
Elevations offers quarterly Parent Pathways seminars, support groups, and DBT classes for parents. Home visits are arranged with the therapist’s input.
After Graduation
What will my child do after graduation?
Elevations equips students with skills such as emotional regulation, interpersonal effectiveness, and mindfulness to prepare them for life at home or in a lower level of care. Alumni services and support are also available post-discharge.
Diversity and Inclusion
How does Elevations approach diversity and inclusion?
Elevations strives to create a safe space for all students, staff, and families, fostering equity across race, gender, age, religion, and identity. The program is committed to continuous growth and improvement.
If you didn’t find the information you were looking for, please reach out to us. We are happy to answer any additional questions and provide further details about our program.
